Frequently Asked Questions

We need around 3 - 5 business days for getting your order ready. Your order will be shipped by Registered Mail from Hong Kong.

International standard shipping typically takes around 7-14 business days, depending on your location. Expedited options are also available upon request.

Yes, we offer international shipping to many countries. Please check the shipping options at checkout to confirm availability for your location. If your country is not listed, please send us an email with your inquiry.

Shipping costs vary based on location and order total. For orders shipped to the United States, the shipping fee is USD 7 for orders below USD 35, and free shipping is available for orders over USD 35. For other countries, the exact shipping amount will be calculated at checkout.

Once your order is shipped, you’ll receive your unique tracking code once your order is shipped. Please allow up to 48 hours for your tracking code to become active. Once the parcel arrives at your local USPS post office, you can track via USPS website.

If your package is delayed or lost, please contact us at info@jennfjewelry.com. We’ll work with you immediately to resolve the issue as quickly as possible.